Need IT Support?
Help is just one step away.
Here is how to get started:
-
Call us directly at (850) 745-8758.
-
Create a support ticket by emailing support@flabizco.com.
-
Create a support ticket from your Customer Account Portal.
Ticket Timeline
a technician is
assigned
After a technician is assigned to your ticket, they will begin by reviewing the details of your request. They may reach out for additional information if needed to make sure they have a thorough understanding of the issue. The technician then proceeds with troubleshooting, diagnostics, or other necessary actions to resolve the problem. Throughout this process, you will receive updates on the ticket's progress, and the technician will keep you informed until the issue is fully resolved.
after the ticket is
closed
Once your issue is resolved and the ticket is closed, detailed notes are logged in our system to document the steps taken. This includes time entries for the work performed, which are used to generate accurate billing. An invoice will be sent to you, reflecting the services provided. Our records are securely stored for future reference, ensuring that we have a comprehensive history should any related issues arise in the future.
a ticket request is
submitted
When a help request is submitted, it is routed to our ticketing program called Atera where it is automatically logged and entered. Our team conducts an initial assessment to verify the issue's urgency, prioritizes the ticket accordingly, and assigns it to the appropriate technician.
​